To well control the product quality, we manage and organize the production in full compliance with the Good Manufacturing Practices. We focus on all aspects that may influence the product quality, and consistently follow the strict craft discipline.
At Farrier Tools Supplies, we apply the highest quality principles for products into our everyday business practices to ensure that our customers are completely satisfied with their Well N Gud Farrier experience. We listen to farrier professionals’ needs, and create or redesign products that are easier to use, more efficient, and more comfortable. Through this product philosophy, we have made quality and we will never cease to maintain that distinction!
We adopt the systematic management for the raw materials. When purchasing the important raw materials, we merely choose the qualified manufacturers as our suppliers. Only the materials that have been inspected to be qualified can be put into storage or can be used. Additionally, we regularly evaluate the performance of the suppliers. And the underperformers will be timely abandoned.
40% of the staff are the technicians who have college degrees or above. The operators and inspectors, who are responsible for the special or critical production processes, will receive the per-service training. They must take the appointment with certificates. Moreover, regular on-the-job training will be conducted for them.
We arrange the production in line with Good Manufacturing Practice. The control of the critical production process and special process has been strengthened. The records about the production and inspections will be made, which allows for the traceability.
The fully equipped factory is capacious, clean, and bright. It is built with a 2800 square ft clean room, which has the cleanness of Grade 100,000. In this clean room, we carry out such processes as cleaning and initial packing for the farrier tools & equipment’s. Good storage conditions are available. The warehouses are rationally arranged. They are separately used for the raw materials, hardware, finished products, etc.
WELL N GUD FARRIER will repair or replace free of charge, any part of its own manufacture proven to be defective through causes other than misuse, neglect, or damage in shipment.
The Product has 12 months warranty and shelf life is 2 years, valid from the date it is shipped out.
Through visiting clients, we can know their requirements. We will timely analyze and handle the feedback information, and take the relevant steps. The steps will be tracked in time as well.